I completely agree, I dined here with 9 friends and it was absolutely appalling service, it was a Saturday night, people say well you should have booked and there was a big group of you, but the only reason you have to book is because everybody else does, how do I know I want to eat there 3 days in advance you know! Anyway, they didn't give us extra cutlery, nor did they ask if our meals were ok, or ask if we wanted extra drinks. My meal wasn't ok, they forgot to bring it. We were shoved down in the basement, fine, it was kind of cool, a bit different you know, but the stairs far too steep. No words of apology for not bringing my dinner, no offer of free drinks or deserts - nothing. We complained to the manager about the service, he didn't care either, just banged on about in England you want your dinner in 10 minutes, in Italy we dine properly, we take all evening for a meal. I didn't want my dinner in 10 minutes, I was quite happy to sit for a while, chat with my friends, enjoy the night, but to not get any dinner when my friends had already all finished there's is a bit of a joke. I had heard bad reviews, but I thought I�d give them a chance. Never again.
I used to be a regular customer here but not any more. Service is appalling, food goes from very poor to average - that's when they can get it right. Don't even bother complaining - they don't care! My advice don't bother!
i have never written a restaurant review before but feel compelled to here to make sure others dont have the same experience as my girlfriend and i. Firstly an italian restaurant without any pinot grigio? Then a waiter with hallitosis followed by a 45 minute wait for a warm prawn cocktail that my stomach hasn't yet recovered from. The last straw for me was when my 'medium' steak arrived looking like it had spent most of the afternoon under the grill and was accompanied by veg that had a similar temperature to a walls solero. At this point i complained and said i wanted to leave. I was then made to feel like i had been done a favour by not having to pay for the mains! Worst restaurant experience i have ever had. Disgusting.
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